RETURN POLICY

Return Policy:
We want you to be a satisfied customer, and we need your help to maintain our wide selection, name brands, and low prices.

10-Day Returns:
Electronics, software, and electronic charts in their original packaging and ready-to-be-sold condition may be returned within 10 days from receipt for a full refund of merchandise price.

Non-Returnable:
Inverters, air conditioners, trailers, cut goods, custom canvas, products with a broken seal, clearance items, close-outs, discontinued and specially ordered items are not returnable. If these items are found to be damaged or defective, you must notify us within 10 days for replacement. Unfortunately, we can not accept returns older than 30 days.

30-Day Returns:
Except as noted above, products in the original packaging and ready-to-be-sold condition may be returned within 30 days for a full exchange or refund of merchandise price. Unused items not returned in their original condition within the 30 days, if accepted, will be subject up to a 20% handling fee for inspection, repackaging, and restocking. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is missing parts or is not in new condition.

Defective Products / Warranty Information:
Most items we sell are covered by manufacturers’ warranties. If you experience difficulty with a product, please contact the appropriate manufacturer for assistance and troubleshooting help. We will work with you and the manufacturer to resolve any issues.

Shipping Cost on Returns:
If a refund is issued we hold the right to not reimburse the orginal shipping costs or any additional shipping costs incured on returning the product.

How to Return an Item:

1. Request a Return Merchandise Authorization (RMA) Number by contacting Customer Service. The returned product must be postmarked within 15 days or the RMA number will expire.
2. Repack the product in the original packaging and place inside a box suitable for shipping with all the original enclosures, parts, and accessories.
3. Write the RMA number clearly and conspicuously on the outside of the package.
4. Return it to us pre-paid Postage, UPS or FEDEX (we do not accept C.O.D.),with the appropriate insurance. Please note: Shipping costs are non-refundable.
   
5. RV Plus
6. 1421 Choate Rd. Suite 3
7. East Ridge, TN 37412
   

DAMAGED GOODS

Damaged Or Missing Goods Shipped By Parcel Carrier: We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please Contact Us immediately. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 10 days of receipt of delivery.

Damaged Goods Shipped By Truck:
All truck shipments must be inspected with the driver present. If a complete inspection is not possible with the driver present, sign for as "pending inspection" and note any signs of damage to carton or product. Do not discard the packaging. If damage is found with the driver present, do not accept shipment and Contact Us immediately.